Frequently Asked Questions

See what people ask to us

After sending your request a confirmation email will be sent to you.
The CretanRentals special rate includes Collision Damage Waiver (CDW), Public Liability and Third Party Insurance,Theft Protection (TP),Fire Protection,24 h break down assist, Unlimited Mileage (UM), VAT and all Local Taxes.
Fuel, Second Driver, Navigator Systems.These items are payable directly to our representative.
This means you pay locally for a full tank and bring the car back empty or as empty as possible since there are no refunds.
This means that the car is delivered to the renter with at least ¼ petrol and should be returned at the same level.
Yes, for having your car delivered between (21:00 - 08:00) there will be an extra charge of 25.00€.
Collision damage waiver (CDW) or loss damage waiver (LDW) is basic damage coverage available while renting a vehicle.
TP stands for Theft Protection. This insurance covers you in the event that the car is stolen during your rental.TP does not cover any stolen belongings of the Renter.
In case of a flat tire during the rental,the replacement of a flat tire with a spare is clearly a responsibility of the Renter.If the tire is punctured from neglectfull driving,or by driving on off track roads or non asphaltic roads the renter will be charged with the expense of the replacement and repair of the tire.
The Rental Agreement (or RA) is the rental contract document between CretanRentals and a client, confirming the liabilities and responsibilities of all parties for the contracted period.
CretanRentals accepts all major credit and charge cards.
Age requirement vary depending on the type of the car:
From A GROUP - C GROUP from 21 years old.
From D GROUP - V GROUP from 23 years old.
NO. CretanRentals will guarantee to provide cars of similar size and specification within the group reserved.
CretanRentals will provide a vehicle in the next available group with no extra charge.
All you need to do is send an email at CretanRentals so that we can change your booking.
CretanRentals can deliver your car at any hotel of Crete providing you have informed before booking the car and accepted the extra charge for the delivery.
If you wish to keep the vehicle longer than the contracted period, this must be agreed with our representative so that the rental documents can be extended.
CretanRentals provides a 24 hour breakdown service inclusive in all bookings.
Please immediately contact our 24 hour line , we will talk you through any further action.